Culture,Talent and Well-being

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Culture and Talent Ìý

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At º£½ÇÂÒÂ×, we recognize that the healthcare industry is constantly evolving. We take the lead in challenging ourselves and the world around us to be better. The continuous growth and development of our people is a top business priority.

We actively cultivate an organizational culture that promotes open communication, inspiring everyone to share their unique perspectives. This ensures the integration of a diverse array of ideas, skills and experiences into our healthcare solutions.Ìý

º£½ÇÂÒÂ×’s Talent Management department supports our employees by using equitable talent development strategies that optimize workforce potential. Internal talent development programs afford us even more of an opportunity to identify top talent and help them build the skills needed to become º£½ÇÂÒÂ×’s next generation of leaders. These strategies enhance employee engagement and align individual skills with organizational goals, leading to improved performance, innovation and long-term business success.Ìý

Employee Engagement and Insights Ìý

Our community of employees is a critical element of our strategy. Their talent, focus and determination help drive our success as a mission-driven company. We welcome employee feedback and insights, which further improve º£½ÇÂÒÂ×’s employee experience and workplace culture.

Employee Engagement Index
º£½ÇÂÒÂ×’s summer 2023 overall engagement score exceeded the Fortune 100 75th top quartile benchmark, at 89% favorability, 3 points higher than our summer 2022 survey.

People Leader Index
Summer 2023’s measure of individual people leader effectiveness (encouraging teamwork/collaboration, providing regular feedback and supporting career development) rose 3 points from our summer 2022 survey, landing at 89%, 4 points higher than the Fortune 100 75th top quartile benchmark.

DEI Index
In winter 2023, the DEI Index, which reflects an open and inclusive culture and workplace, rose 2 points from our summer 2022 survey, reaching 88% favorability, 1 point above the Fortune 100 75th top quartile benchmark.


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Employee Learning & Career Planning Ìý

The continuous growth and development of our people is a top business priority. Through º£½ÇÂÒÂ× University, employees can explore opportunities for career development, learning programs and self-directed learning. Available to employees across the enterprise, º£½ÇÂÒÂ× University offers a variety of programs and resources on topics such as leadership, operations, diversity, equity and inclusion, technology, mentoring and career development.

Other program topics include emotional intelligence, teamwork, presentation skills, coaching and leading through change.


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Well-being Ìý

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We are committed to the physical, mental, emotional and financial health of our employees. To aid employees through life events, º£½ÇÂÒÂ× offers employees a variety of assistance, reimbursement and discount programs, as well as a comprehensive benefits package.

Our extensive and competitive Total Rewards package provides choices to fit each individual’s needs. In the same spirit as how we serve our members, we provide benefits that support the whole health of our employees.ÌýWe are proud of our progressive, ever-evolving support systems for all employees, ranging from our competitive benefit offerings to wellnessÌýinitiatives. The Employee Assistance Program (EAP) continues to be a valued resource, providing free, confidential counseling and referrals for our employees and their families. The EAP’s resources are available 24/7 and assist with stress, substance abuse-related issues, autism support and work/lifeÌýbalance. The EAP can also be used as a resource for child and elder care. In combination with our parental leave (up to 14 weeks for parents who give birth) and caregiver leave (upÌýto 6 weeks), these programs offer our employees many opportunities to provide the care and support their families need.Ìý

º£½ÇÂÒÂ×’s employee wellness program, Healthy Pathways, offers health risk assessments, individual coaching, diabetes management and online programs tailored for stress reduction, nicotine cessation and living an active lifestyle, among many others.Ìý

Additionally, we offer a 401(k) retirement plan to help employees prepare for their future. The plan includes a company match and a Roth option.


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Experience the stories of dedication and compassion from º£½ÇÂÒÂ× employees in supporting our mission and serving our members. Ìý